OutRunning Holding Costs

OutRunning Holding Costs

Like it or not, the independent retail dealer is selling a depreciating asset.  We all know the value of inventory decreases, and at times, it can decrease rapidly.  In the Certified Master Dealer training (think Dealer Academy for the independent dealer), one of the...
Customer Service Should Be A Win – Win Goal!

Customer Service Should Be A Win – Win Goal!

The BHPH business provides plenty of opportunity to provide great customer service, in a wide range of ways.  Customer service may be as simple as the buying experience at your dealership.  Maybe your customers get a great experience after delivery through your...
The Psychology Behind Effective Collection Results

The Psychology Behind Effective Collection Results

Successful BHPH dealers will tell you that effective collection results are based on a well thought out strategy, not a hit and miss approach.  To achieve effective collection results the strategy requires an objective, a game plan, and measurable results.  Let’s...

Discover the POWER of a 20 Group!

If someone were to ask, you would invest $5,000 with a chance to earn $500,000; I believe most people would likely say yes! This same concept applies to discovering the power of a 20 Group.  For a modest investment you can dramatically improve the performance and the...

Beware of Credit Card Fraud

Recently, I was speaking with several dealers discussing some odd activity from a prospect.  The discussion centered around a prospect who inquired about purchasing a retail unit paying by credit card.  The prospect lived out of State and the other dealers, along with...