Customer Service Should Be A Win – Win Goal!

The BHPH business provides plenty of opportunity to provide great customer service, in a wide range of ways.  Customer service may be as simple as the buying experience at your dealership.  Maybe your customers get a great experience after delivery through your...

The Psychology Behind Effective Collection Results

Successful BHPH dealers will tell you that effective collection results are based on a well thought out strategy, not a hit and miss approach.  To achieve effective collection results the strategy requires an objective, a game plan, and measurable results.  Let’s...

Discover the POWER of a 20 Group!

If someone were to ask, you would invest $5,000 with a chance to earn $500,000; I believe most people would likely say yes! This same concept applies to discovering the power of a 20 Group.  For a modest investment you can dramatically improve the performance and the...

Beware of Credit Card Fraud

Recently, I was speaking with several dealers discussing some odd activity from a prospect.  The discussion centered around a prospect who inquired about purchasing a retail unit paying by credit card.  The prospect lived out of State and the other dealers, along with...