Whether you are trying to take your business to the next level, train your staff or arrange financing for your dealership, we can help! Our world-class programs are recognized throughout the industry! You will find our staff of seasoned professionals to be among the best in the business.

BHPH Service Operations Training

  • It Starts & Ends With The Car
  • How to determine your cash flow and profitability projections
  • Marketing, advertising and promotional ideas
  • Job descriptions and pay plans for key positions
  • Obtaining the best inventory for your business model
  • Key drivers to successful deal structure, underwriting and collections
  • Operational policies and procedures
  • How to analyze performance and business results


BHPH Accounting Training will put the focus squarely on accounting issues in our business. In this two-day course, we will interactively work through a sample chart of accounts, cash management, Related Finance Companies, Reinsurance, separation of duties, internal controls, and much more.

This course will give your key leadership and accounting personnel information they need to better keep score in your business.

BHPH Training School Class

  • 10 Steps for Driving More BHPH Sales
  • Critical Steps to Effective Deal Structure, Underwriting and Collections
  • Marketing, Advertising and Promotional Ideas That Reach Your Target Customer
  • Finding the Right Inventory for Your Business Model
  • How to Design Job Descriptions and Pay Plans
  • How to Create an Operational Policies and Procedures Manual
  • How to Determine Capital and Cash Flow Requirements for Your Business Model
  • How to Analyze Performance and Drive Business Results

Managers Boot Camps

Designed to create proper policies and procedures as they pertain to managing a BHPH/LHPH dealership. 

This program is designed for Sales Managers, General Managers and Dealers. 

The goal is help students sell more cars, sell them the right way, manage expenses, manage inventory and create collectible loans/leases.

Inventory Management

  • Procurement
    On Line Auctions
    Physical Auctions
    Buying from the Public
  • Reconditioning
    The Inspection Process
    Parts Suppliers
    Selling the Process
  • On Going Maintenance
    Initial Front Line Checklist
    Bucket Jumpers
  • Initial Advertising and Marketing
    List with or without Pictures
    Picture Quality

LHPH Training School Class

Your blueprint for learning the LHPH business!
  • Procurement On Line Auctions Physical Auctions Buying from the Public
  • Challenges and Opportunities
  • Marketing and Promotion Ideas
  • Lease Payment Structure
  • Depreciation and Residual Value Metrics
  • Regulations and Compliance
  • Business Performance Analysis

Showroom Practices

  • Prospecting
    Old Leads
    Non Buyer Follow Up
  • Traffic Controls and Management
    Showroom Traffic
    Critical Path Approach
    The T.O. Spot
  • Road to the Sale
    Why have one
    The Demo Drive
    The First Pencil
  • Owner and Non Buyer Follow Up
    Is Follow Up Really Necessary
    Mining for Opportunities
    Reaching out to Owners

Sales Person Training

  • Session 1
    3 things salespeople should be doing all the time
    The Greeting
    Building Rapport
    Demonstration Drive
    The Trade Walk
  • Session 2
    Presenting the Deal
    Common Objections
    The T.O.
    Turning over to F&I
    The Delivery

Marketing and Advertising

  • Lead Providers
    The Players
    Organic Search and Pay Per Click
  • Social Media
    Facebook, Twitter, Instagram and others
    Choosing the right media for your store
  • Traditional Media

Fixed Operations

  • Reconditioning
    Mechanical Recon
    New or Used Parts
  • Servicing the Owner Base
    Handle with Care
    Initial Repairs after the Sale
    Owner Promotions
  • Quick Lube
    Why Offer It
    The Opportunity
    Compensation Plans
  • Service Promotion
    Proven Ideas
    Tying the Knot

Certified Master Dealer

(for Retail Operations)

Certified Master Dealer program is NIADA’s “Dealer Academy” for Independent Automotive Dealers. In this three day -intense course, you will learn the best practices of Leadership, Accounting Supervision and Marketing and Merchandising.

Join the ranks of the hundreds of independent dealers who have taken their business to the next level through the CMD program.



We know you have little time to train your team and learn all of the exciting best practices and industry trends evolving in our business daily.

Our extensive online library gives independent dealers the convenience of offering world class training, without stepping outside of your dealership.

BHPH Boot Camps

BHPH Management Techniques Designed to Topple the Competition.
Collections Training Declaring WAR on Outstanding Monthly Payment Repossessions.
Hard Nosed Training Experts Who aren’t Afraid to Push your Operational Limits

One Day Intense Workshops guaranteed to Sweat your way to Profitability Heights never before imagined.

Contact us today to solve your biggest problems hindering you from exponential growth and profitability.

Let’s Work Together

NIADA offers a wide-range of training opportunities for Retail, Buy Here Pay Here, Lease Here Pay Here and “hybrid” dealers and their teams. Our team of industry experts provide training in every area of the dealership including sales, service, collections, inventory acquisition, underwriting, BDC, accounting, operational and executive level.

Contact us today to solve your biggest problems hindering you from exponential growth and profitability.